Shipping policy

Last Updated: July 4, 2026

Our Commitment to You

At Slumber, we want your shopping experience to be as comfortable as our products. That's why we're transparent about our shipping process from the moment you place your order to the moment it arrives at your door.

We currently ship to all 50 states in the United States. At this time, we do not offer international shipping-2.

Order Processing Time

We process and ship orders Monday through Friday (excluding weekends and major U.S. holidays)-2.

  • Most orders are shipped the next business day after they are placed-2

  • Orders received after 5:00 PM EST will be processed the following business day-1

  • You will receive a shipment confirmation email with tracking information within 24 hours of your order shipping-2

Shipping Options & Delivery Times

We partner with USPS and UPS to deliver your Slumber products safely and reliably-2.



Shipping Method Delivery Time Cost
Standard Shipping 5 – 7 business days Calculated at checkout
Expedited Shipping 2 – 3 business days Calculated at checkout

Please note: Delivery times are estimates and may vary due to carrier availability, weather conditions, or holiday seasons. We strive to minimize delays and will notify you of any significant changes.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight and dimensions

  • Shipping destination

  • Selected shipping method

You will see the exact shipping cost before you complete your purchase — no surprises!

Free Shipping: We occasionally offer free shipping promotions. Be sure to check our website or subscribe to our newsletter for current offers.

Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing:

  • A unique USPS or UPS tracking number-2

  • A link to track your package in real-time

  • Estimated delivery date

If you don't receive your tracking information within 3 business days of placing your order, please check your spam folder or contact us at loraleehudes1382@hotmail.com.

Shipping Address

Please ensure your shipping address is entered correctly at checkout. We are unable to redirect orders once they have been shipped.

If you entered an incorrect address:

  • Contact us immediately at loraleehudes1382@hotmail.com

  • We can correct the address within 24 hours of order placement-7

  • Once shipped, we cannot change the delivery address

We are unable to ship to P.O. boxes at this time.

Lost, Missing, or Damaged Packages

We take great care in packaging every Slumber product to ensure it arrives in perfect condition.

If your package is delayed or lost:

  • Please contact us at loraleehudes1382@hotmail.com with your order number

  • We will work with our shipping partners to investigate and resolve the issue

If your item arrives damaged:

  • Contact us within 48 hours of delivery

  • Include your order number and a photo of the damaged product-7

  • We will arrange a replacement or issue a full refund at no cost to you

Missing or Stolen Packages

Once a package is marked as "Delivered" by the carrier, we are unable to issue refunds or replacements for stolen packages. We recommend:

  • Tracking your package closely

  • Arranging for someone to be available at the delivery address

  • Using a secure delivery location

If you believe your package was marked as delivered but you did not receive it, please contact the carrier directly with your tracking number. We are happy to assist with any carrier inquiries — just email us at loraleehudes1382@hotmail.com.

Local Delivery

We currently do not offer local delivery or in-store pickup. All orders are shipped via USPS or UPS to the address provided at checkout.

Returns & Exchanges

For information on returns and exchanges, please refer to our Return & Refund Policy (link to your return policy page).

To summarize:

  • Pillows, Sheets & Toppers: 60-day return window

  • Mattresses: 365-day return window

  • All returns are free — no restocking fees-10

Contact Us

If you have any questions about our shipping policy, need help tracking your order, or have concerns about a delivery, we're here for you:

📧 Email: loraleehudes1382@hotmail.com
📍 Business Address:
Slumber
6983 Linda Cir
Hayes, VA 23072
United States

Our customer support team is available Monday – Friday, 9:00 AM – 6:00 PM EST. We typically respond to all emails within 1–2 business days.

This Shipping Policy is effective as of July 4, 2026. Slumber reserves the right to update or modify this policy at any time. Changes will be posted on this page and will apply to orders placed after the effective date of the update.