Refund policy

Last Updated: July 4, 2026

Our Promise to You

At Slumber, we believe that great sleep starts with the perfect bedding. We know that buying pillows, sheets, and mattresses online can feel like a gamble – comfort is deeply personal, and what works for one person may not work for another.

That's why we offer generous sleep trials on every product we sell. We want you to have the time and space to truly test your purchase in the comfort of your own home. If you're not completely satisfied, we'll make it right – no hassle, no hard feelings.

Return Window Summary

Product Category	Return Window
Pillows & Accessories	60 days from delivery
Bed Sheets	60 days from delivery
Mattress Toppers	60 days from delivery
Mattresses	365 days from delivery (1 full year)

All returns are free – we do not charge restocking fees or return shipping fees.

Sleep Trials – Try Before You Decide

We understand that you can't truly know if a product is right for you until you've slept on it. That's why every Slumber purchase comes with a sleep trial:

Pillows, Sheets, and Toppers: Enjoy a 60-night sleep trial. Sleep on them, wash them, live with them – and if you don't love them, send them back for a full refund.
Mattresses: Enjoy a 365-night sleep trial – a full year to decide if your mattress is the one. Please note: we ask that you sleep on your new mattress for at least 30 nights before initiating a return. This gives your body the time it needs to adjust to a new sleep surface.

If at any point during your trial you decide the product isn't right for you, simply reach out and we'll start the return process.

How to Initiate a Return

Returning a product to Slumber is simple. Just follow these steps:

Step 1: Contact Us

Send an email to:

📧 loraleehudes1382@hotmail.com

Please include:

Your order number
The product(s) you wish to return
The reason for your return (optional – but helpful for us to improve!)

Note: We can only process returns via email. We are unable to process returns over the phone or through live chat.

A member of our customer support team will respond within 1–2 business days with detailed instructions on how to complete your return.

Step 2: Return Your Item

We offer flexible options for returning your item(s):

Option A: Donation or Local Disposal (Recommended – Free)

Many cities offer bulk recycling or pickup services for large items like mattresses. If your city provides this service, you can arrange to have your item collected curbside.

What to do:

Contact your local waste management or public works department to confirm availability.
Once your item has been collected, simply email us a photo or scanned copy of the disposal/pickup receipt.
This option is completely free – no deductions from your refund.

Option B: Scheduled Pickup via Our Logistics Partner (Fee Applies)

If local disposal is not available in your area, we can arrange for a pickup through one of our trusted third-party logistics partners.

What to do:

Our support team will coordinate the pickup date and time with you.
On the scheduled day, please leave your item unboxed at the designated location (e.g., your front porch or curb).
Our partner will handle the rest.

Fee: A flat fee of $99 USD will be deducted from your total refund to cover pickup and transportation costs.

When possible, we work with local charities and recycling programs to ensure your returned item is donated or repurposed responsibly.

Option C: Use a Third-Party Hauling Service

If neither Option A nor Option B works for you, you can hire a private hauling service such as:

1-800-GOT-JUNK? or similar local junk removal companies

This option is not free, but they will come to your home, pick up your item (including box springs if needed), and handle disposal or donation on your behalf. After pickup, please email us a copy of the pickup receipt, and we will process your refund.

Step 3: Confirmation & Refund

Once we have received confirmation (via photo or scanned receipt) that your item has been picked up or properly disposed of, we will process your full refund.

Refund Timeline:

Refund will be issued within 3–5 business days after we receive pickup confirmation.
Refund will be credited to your original payment method.
You will receive a Refund Notification via email once the refund has been processed.

Please note: Depending on your bank or credit card issuer, it may take an additional 2–10 business days for the refund to appear in your account.

Important Policy Details

Policy Point	Details
Who pays return shipping?	We do – returns are always free.
Restocking fees?	None – we never charge restocking fees.
Can I return used products?	Yes! That's what the sleep trial is for. We welcome returns on opened and used products.
Are there any product restrictions?	No – all products are eligible for return within their respective trial windows.
What if my product is damaged?	If your item arrives damaged or defective, please contact us immediately. We will replace it or issue a full refund at no cost to you.
When should I initiate a mattress return?	Between 30 days and 365 days after delivery. Returns initiated before 30 days may be delayed until the 30-day mark. Returns after 365 days are not eligible.

Exchanges

If you would like to exchange a product for a different size or model, simply start the return process as described above. Once your return is confirmed, we will ship your new item to you at no additional shipping charge (one exchange per order, please).

Conditions for Return

To qualify for a full refund:

The product must be returned within its applicable trial window.
The product must be in reasonably clean condition (free from stains, excessive wear, or damage beyond normal use).
For mattress returns: you must have completed the 30-night break-in period before initiating the return.

We reserve the right to deny a refund if the product shows signs of abuse, damage, or unsanitary conditions beyond normal use.